Reception and Telephone Skills
September 16 @ 8:30 am - 4:00 pm
Imagine what it would do for your company’s image if your receptionists greeted visitors and callers by name, made difficult customers smile, could answer any query and find anything?
The face, and voice, of your company is created by the frontline staff who deal with customers and clients on a day to day basis. They have a vital role to play in creating and maintaining the right impression for your business.
Since the reception area is the organisational centre of the company, it makes sense that the people through whom all the information is channelled are multi-talented office professionals who are able to multi-task.
This powerful one-day course, has received rave reviews from empowered delegates who have acquired an in-depth appreciation of the importance of their role within the organisation. The multitude of little tips and tricks included have made their business communication more potent. It has been amazing to see how this course engenders confidence and a sense of pride as they have gained the necessary skills to fulfil their potential.
Our one day course is vital in training new staff and up-skilling current employees who are asked to relieve on the switchboard.