Description

People with good interpersonal skills are easy to be around. They connect with other people effortlessly, they seem to know the right things to say and they make communication in general an easy process. They know that communication has to be a two -way process in order for it to be really effective.

This means that the more comfortable we are with ourselves, then the more comfortable others will be when they are with us. Each of us has the ability to learn how to develop really effective interpersonal skills.

Interpersonal skills are your most valuable asset. Join us for  this powerful one day training course and update your knowledge of communication etiquette and identify your networking strengths and weaknesses. Adapt your style to suit different people and situations for maximised results.

We also look at -

• Face-to-face interaction
• Body language do and don'ts
• Telephone etiquette
• Written communication and netiquette
• Listening skills
• Identify which feelings get in the way of connecting with others
• Practicing empathy
• Building rapport
• Asking the right questions
• Assertiveness
• Sending the same message with your body, tone and words
• Adapting your style to suit the person and situation
• Using the right words
• Encouraging feedback
• Resolving conflict

In a relaxed, enjoyable environment have the opportunity not only to learn but to role play, and clarify personal concerns.

Duration

2 days

Unit Standard

7784 - Communicate in a business environment. Level 4, credits 5

Pre-requisites

Relevant to all staff