options Overview

A relaxed and supportive environment ensures effective computer and business skills training in small classes with options in training.

Unlimited telephonic and e-mail support gives comfort, and the convenience of training on dates to suit you allows flexibility.

Individual attention is a vital ingredient and has gained options an enviable reputation for focused training and on-going relationships with top companies.

 

Team leader/ supervisor PDF Print E-mail

Description

When staff are promoted into supervisory positions they find that workers who now report to them do not automatically respect them or take instructions from them. This practical one day training course aims to assist team leaders to equip themselves to earn that respect in order to do their jobs more effectively.

Team leaders will learn how to :

  • Motivate their teams by creating a plan of action and setting S.M.A.R.T. goals
  • Requesting that jobs are done through effective communication
  • Ensuring the job gets done through assertiveness techniques
  • Motivating individual team members
  • Balancing praise with positive discipline
  • Managing conflict
  • Leading by example
  • Using change and mistakes as opportunites to develop their teams

Duration

1 day  

Unit Standard

113845 - Supervise employees, level 3, credits 10

Pre-requisites

Aimed at staff working in supervisory positions, such as team leaders, supervisors, foremen and line managers

 

 

 

 Duration
Last Updated on Wednesday, 11 March 2009 08:29