Business Skills

Business Courses

Train-the-Trainer

Description

We find that this enlightening two day training course is ideal for facilitators to learn the tricks of the training trade. Delegates gain expertise from fellow trainers, both experienced and new to the profession. They then reinforce their own learning through role plays and valuable peer feedback.

The classes are lively and interesting; we cover concepts such as how and why adults learn and how to structure courses right from the developmental stage. Delegates gain valuable training and communication tips as they draw on the experience of all who attend.

Learn how to effectively use various training methods, such as questions and answers, discussions, exercises and role plays. This course hones facilitation and presentation skills which can be used in a variety of learning areas. It has been approved by Microsoft as an integral part of their internationally recognised Microsoft Office Specialist Master Instructor accreditation.

Duration

2 days

Unit standard

7384 - Facilitate an adult learning event. Level 4, credits 16

Pre-requisites

Useful for those who currectly train, as well as those who need to be coached on how to train, adults.

Workplace Communication

Description

People with good interpersonal skills are easy to be around. They connect with other people effortlessly, they seem to know the right things to say and they make communication in general an easy process. They know that communication has to be a two -way process in order for it to be really effective.

This means that the more comfortable we are with ourselves, then the more comfortable others will be when they are with us. Each of us has the ability to learn how to develop really effective interpersonal skills.

Interpersonal skills are your most valuable asset. Join us for  this powerful one day training course and update your knowledge of communication etiquette and identify your networking strengths and weaknesses. Adapt your style to suit different people and situations for maximised results.

We also look at -

  • Face-to-face interaction
  • Body language do and don'ts
  • Telephone etiquette
  • Written communication and netiquette
  • Listening skills
  • Identify which feelings get in the way of connecting with others
  • Practicing empathy
  • Building rapport
  • Asking the right questions
  • Assertiveness
  • Sending the same message with your body, tone and words
  • Adapting your style to suit the person and situation
  • Using the right words
  • Encouraging feedback
  • Resolving conflict

In a relaxed, enjoyable environment have the opportunity not only to learn but to role play, and clarify personal concerns.

Duration

2 days

Unit Standard

7784 - Communicate in a business environment. Level 4, credits 5

Pre-requisites

Relevant to all staff

Ease into EQ

Description

Your EQ is just as likely to affect your success at work as your IQ, regardless of your job or position. South African businesses are beginning to appreciate the value of balancing these two types of intelligence when interviewing potential candidates for positions, promotions or performance appraisals.

Our two day fundamental course will help you to use your emotions intelligently at work. You can increase your personal and social competence by becoming more aware of, and taking accountability for, your attitudes and actions by :

  • Anticipating, understanding and controlling your reactions
  • Improving your impulse control
  • Choosing your words more carefully
  • Becoming appropriately assertive
  • Retaining poise under pressure
  • Keeping communication channels open, even with people you don't like
  • Developing your problem solving skills
  • Managing your stress levels

Duration

2 days

Unit Standard

15094 - Demonstrate insight into the application of theories of Emotional and Spiritual Intelligence in personal development. Level 5 , credits 5

Pre-requisites

Relevant to all staff

Business Writing Skills

Description

A keyboard may not commonly be considered a lethal weapon. Yet in just 10 seconds a company employee could utilise this piece of equipment to murder the credibility and professional image of your company. This is how long it takes to read the subject line and first paragraph of an e-mail or letter, and make a lasting impression on a reader. To a customer, client or colleague the person who wrote the correspondence IS the company, not the multi-million rand advertising campaign, the sophisticated website or huge PR department. An organisation's reputation is only as good as the person communicating on their behalf.

Most office staff compile countless e-mails, reports, business letters or telephone messages in the course of a day. Ensure that your words are phrased in a professional business-like, yet approachable way, so that they are understood and acted upon. Learn how to gather, select, sequence and lay out information to create maximum impact in all transactional writing by :

  • Taking the reader into account by using the right format and a reader-friendly layout
  • Clarifying your purpose by being concise and choosing the appropriate words
  • Creating a positive and friendly tone
  • Sequencing information logically
  • Editing to make sure that spelling, grammar and tense are correct and consistent
  • Making sure that the final presentation is professional and elicits the right response

Duration

2 days

Unit standard

12153 - Using the writing process to compile texts used in the business environment. Level 4, credits 5

Pre-requisites

None

Time Management

Description

Do you spend your days in a frenzy of activity, but don't achieve half of what you'd like to ?

Do you wish there were more hours in a working day?

Are you ever late for meetings?

Have you missed any important deadlines recently?

If you have answered 'Yes' to more than one of these questions, then this Personal Time Management course is for you.

Learn how to manage your time better and reduce the associated stress. Take back charge of your life by controlling your most valuable (yet under-valued) resource - YOUR TIME.

Learn to manage yourself by:

  • Planning better which involves setting up daily To-Do lists
  • Setting goals so that you spend your time achieving what you planned to and aiming at something specific
  • Prioritising your objectives at work in relation to how you spend your time
  • Daily, weekly and monthly scheduling of tasks in order to reach your S.M.A.R.T. goals
  • Delegating some tasks to others
  • Put some tips with regard to desk and telephone management into practice

Duration

1 day

Unit standard

15091- Plan to manage one's time. Level 1 , credits 3

Pre-requisites

Relevant to all staff

Office Etiquette

Description

Our success is not determined  so much by what we DO in business as much as HOW we do it.

It is a decided advantage to begin a job knowing how to conduct yourself professionally.

We bridge the gap between studying and working, assist office workers to cultivate a professional manner and help them to take responsibility for their own development by -

  • Learning the social etiquette required when meeting and working with people in an office environment
  • Enjoy learning how to read and 'speak' body language, in a variety of situations
  • Become skilled in communicating face-to-face, over the telephone and via e-mail
  • Keeping your cool when everyone around you is losing theirs, by choosing to respond assertively in conflict situations

This course contains your total tool kit for working in an office environment.

Unit Standard

14359 - Behave in a professional manner in a business environment.

Duration

2 days

Pre-requisites

Be competent in communication and mathematical literacy NQF Level 1

Management Development

Description

The most successful organisations have excellent leaders. These leaders should be constantly aware of developing not only their own skills, but the skills of those around them and under their control.

This dynamic three day management training is comprised of three modules -

Emotional Leadership - 'Leading by example'

Knowing ourselves (as well as those whom we lead) is the building block for the development of effective managers.

  • Your power to influence and lead others is increased by developing your Emotional Quotient (EQ)
  • Identify and take ownership of your feelings and attitudes
  • Practice Emotional leadership through pro-active behaviour
Leadership management - 'Leader, manager or both?'

Being in a management position is no guarantee that your instructions will be carried out.

Learn to match people and tasks in a way that ensures that jobs are completed effectively and staff are satisfied doing them by -

  • Exploring the different, but equally valuable skills, of leading and managing a team
  • Getting the B.E.S.T. out of your team through effective goal setting, praise, constructive feedback and the delegation of responsibility
  • Managing conflict and resolving problems  in the workplace through flexibiity, adaptablility and assertiveness
Effective communication - 'Communication is a two-way process'

Says things right the first time to ensure that the message is understood and jobs are carried out efficiently by -

  • Using language which is short, simple, specific and concrete
  • Learning to read and speak body language
  • Practicing active listening and mirroring techniques
  • Putting yourself into the other person's shoes through the practice of empathy

Duration

3 days

Unit standard

14667 - Describe and apply the management functions of an organisation. Level 4, credits 10

Pre-requisites

To be in a management or trainee management position

Reception / Telephone Skills

Description

Imagine what it would do for your company's image if your receptionists greeted visitors and callers by name, made difficult customers smile, could answer any query and find anything?

The face, and voice, of your company is created by the frontline staff who deal with customers and clients on a day to day basis. They have a vital role to play in creating and maintaining the right impression for your business.

Since the reception area is the organisational centre of the company, it makes sense that the people through whom all information is chanelled are multi-talented professionals who are able to multi-task.

This powerful  course has received rave reviews from empowered delegates who have acquired an in-depth appreciation of the importance of their role within the organisation. The multitude of little tips and tricks included have made their business communication more potent. It has been amazing to see how this course engenders confidence and a sense of pride as they have gained the neccessary skills to fulfill their potential.

Our one day course is vital in training new staff and up-skilling current employees who are asked to relieve on the switchboard.

Duration

1 day

Unit standards

14351 - Maintain reception area. Level 2, credits 5.

14348 - Process incoming and outgoing telephone calls. Level 2, credits 3.

Pre-requisites

Aimed at frontline staff

Team Building

Description 

In the same way as, 'Wearing the same shirts doesn't make a team,'(Buchholz & Roth) groups of people who have worked in the same department for years may not be working inter-dependently to realise their full potential. The strength of a company lies in the strengths of individuals working inter-dependently as members of a team.

Give your team the chance to escape the office for a day and learn more about themselves and each other.

Using a series of fun, low key activities your staff will identify their own communication styles, as well as learn to work with team members who express themselves differently.

In order to work better as a cohesive unit, team members need to have joint vision and common goals. With the development of an awareness of the strengths and weaknesses of every member, individual roles can be identified and balanced. When people and jobs are correctly matched, productivity as well as personal satisfaction are increased.

Regular meetings are vital to maximise two-way communication, to give and receive instructions and to review what has been done through honest and constructive feedback. When team members learn to work together as an interconnected and dynamic unit, their combined skills and creativity can be harnessed to achieve more than the individual.

Duration

1 day

Unit Standard

9322 - Work in a team.Level 2, credits 3

Pre-requisites

Aimed at all staff in a business environment

Public Speaking

Description

Encouraging 20 people to think about a topic from a different perspective is just as daunting as presenting your ideas to an audience of 200.

The central concept for speakers to realise is that people buy you and not just your words.

Join us for a two day Public Speaking workshop where you will change your presentations from worrying to WOW by using the 4P's of Public Speaking -

  1. Planning
  2. Preparation
  3. Practice
  4. Presentation

This inter-active training course will include how to -

  • Plan impromptu speeches
  • Woo your audience before they boo you
  • Make sure you speak body language and get people on your side
  • Provide listener satisfaction by giving them what they want
  • Practice your K.I.S.S.ing
  • Take your notes with you but not your manuscript
  • Develop a unique qnd distinctive speaking style

Duration

2 days

Unit Standard

242840 - Make oral presentations. Level 4, credits 2

Supervisor/Team Leader

Description

This powerful one day course gives insight into motivating ones' team, setting goals and action plans and working together as a cohesive team, to everyone’s benefit.

Essentials Skills for PA’s

Description

This powerful two-day course aims at honing a PA’s skills in the essential communication, self-management and planning skills needed in today’s business environment.

Customer Care

Description

Learn to give the best possible customer service by building rapport with clients whether it’s face-to-face, telephonically or electronically. Earn respect by dealing with complaints and solving problems by treating customers respectfully and tactfully.

General Office Administration

Description

This course gives you the basic skills needed to move into an office position, confident of your communication and time management abilities.

Telephone Etiquette

Description

Our experience is that delegates are amazed by how proper planning, and an understanding of how to create empathy, enables them to take control and to diffuse potentially difficult customers - and the course is aimed at ensuring that understanding!  It also generates enormous confidence.

Minute Taking

Description

This half-day course guides delegates through understanding of the purpose and protocol of minutes, meeting preparation, accurate recording, production and distribution of minutes.

Project Management

Description 

Our three day course, aims at introducing delegates to the principles of project management before moving on to how to run your project on Microsoft Project software and may be attended separately as a one day Principles of Project Management and two days of Microsoft Project.

Duration

3 days